Our Process With Terms and Conditions 2019-06-25T07:47:01+00:00

TERMS AND CONDITIONS

I hope you find the following helpful. I’ve endeavoured to provide an explanation of how the design process works, as well as explaining my role when the garden changes from a drawing to a beautiful, living landscape.

For me to comply, not only for myself but for the benefit and responsibility I have to my client and with this in mind, I’ve set out in a formal way, the parameters, liabilities and responsibilities for the different services and providers that may be involved in the creation of a wide variety of gardens, including the necessary legalities at the end.  So, please read on, do ask if you have any queries and I hope I will have the pleasure of designing a garden for you.

Below are the terms and conditions upon which I provide garden design services. The exact services I will provide to you will depend on what you and I agree after the initial consultation but may include other creative advice.

Definitions

‘Heart & Soil’, ‘We’/’I’ mean Ietie Grant.

‘The Client’, You, mean the persons or person who request Heart & Soil to carry out work being liable to pay Heart & Soil fees jointly and severally.

‘Project’, ‘Works’, mean all hand and soft landscaping including preparation, construction and planting work. ‘

‘Quotation’, ’Contract’, ’Proposal’ mean the written documents sent to you which incorporate these Terms & Conditions.

Initial Consultation

Before I provide any Design Services there is an initial consultation/s. I will visit you at your garden and we can discuss your thoughts, ideas and the garden’s potential.  This gives you an opportunity to meet and get to know me. We have a library of generic styles for you to peruse which we will take you through at our first meeting.  There is a fee.

Design Fees and Payment Schedule

After the initial consultation/s if you wish me to provide design landscaping services, I will provide an outline brief for the garden together with a proposal quotation for my fees and a schedule of payments. The proposal/quotation will be based upon the condition of your garden at the time of my initial consultation and valid for 30 days.

The proposal/quotation is based on my best assessment of the time it will take me to perform the design services requested.

Mileage will be charged for as well as site visits.

I will need to have your written confirmation (including by email) that you accept the proposal/quotation and these terms and conditions to enable me to proceed with the design services.

Stages of the design process

Below is a general guide to the process.  Depending on the nature and size of the individual project, additional site visits, meetings, discussions and drawing stages may be required.

1. The garden surveys

An accurate, scale survey of your garden will be required to produce the design I create using a 3D software package.  Easy straight forward gardens can often be surveyed and measured by someone I can recommend.  Ideally, I would need a copy of your site plan obtained from the Council.

With larger or more complex projects, depending for example on factors such as the size and scale of the project or the complexity of the site, including existing proposed structures and ground conditions, it may be necessary for you to engage a specialist land surveyor to carry out the survey. It is usually beneficial if I meet the surveyor on site on the day of the survey, to discuss the site and any particular requirements you have.

2. The Hard Landscape Design

This includes structural elements such as terraces, paths, borders, fences, walls, pergolas.

  • A first stage draft sketch in pencil, will be produced for discussion. Any required additions or amendments will be noted.
  • Second stage draft pencil sketch will be produced for discussion, with any previous amendments having been actioned.
  • Third stage final pencil drawing presented for you to approve. I will seek your written approval at this stage before I proceed to finalise the drawing and provide you with a copy. Electronic copies are not charged for however paper copies are charged at a cost.
  • Any amendments requested by You after the final drawing is completed will be charged for.
  • All site visits will be charged for during the installation phase.


3. The Planting Plan

Good quality plants are supplied by me in accordance with the planting plan as per the agreed plant list (subject to availability) and in the quantities required for the design.  I will order and take delivery of the plants on site and set them out in their positions, ready for plant by and the team only after the hard landscaping has been carried out by my Contractor. Payment for the plants is required upon delivery to your garden and before they are planted.

4. The Installation Contractor’s Stage

Some clients may have a specific budget, in which case every effort is made to design a garden that reflects this figure. However, it is not always possible accurately estimate the final cost of a design, plant costs and installation cost, if savings need to be made there are usually ways of doing this, for example with a change of materials, by removing an element of the design, or phasing part of the project. The Client shall provide Ietie/Heart & Soil with bathroom facilities during the installation process.

Garden Lighting

If lighting is required in the garden, I can produce an outline lighting plan for a qualified electrician to then design and cost a full electrical specification for you.  All electrical works must be carried out and signed off by a qualified electrician.  If you do not know a qualified electrician who you wish to appoint then, if requested, I can recommend a qualified electrician with whom I work.  The contract between You and your appointed electrician including the cost and payment terms will be entirely separate contract between the client and the electrician.

Ponds and water features

Depending on the size and complexity of a pond or water feature, this may need to be referred to a water specialist for installation.  I will appoint the recommended installer.

5. Completion and Plant Care

I hope that you will be delighted with the results of our work, however, please bear in mind that gardens are living things and what you will have is just a baby.  Gardens are greatly affected by external factors beyond our control including weather conditions, which can be both extreme and unexpected and need time and patience to establish and develop.  Regular attention is required to assist your baby in maturing.

Ater the hand over of the garden I cannot accept responsibility for plants dying or becoming damaged due to factors including but not limited to neglect, extreme weather including wind, rain, heat or drought, disease, pest attack, inappropriate watering, a change in soil conditions or fertilisation by you at your property after delivery to you and any replacement of failed plants is at my discretion.

If required a bespoke maintenance schedule can be tailored for you at an additional cost.

GENERAL

Payment

Payment will be by you to me in instalments during the performance of the Design Services, as set out in the Proposal/Quotation.  EFT Payments are due on receipt of invoice. Overdue payments: Heart & Soil reserves the right to charge interest on all unpaid amounts where payment is not received within 7 days following delivery of an invoice with interest accruing at the rate of 10% per annum compounded monthly until full payment is received.  Any costs and expenses incurred to recover payment will also be charged to the client.

Installation will commence as soon as payments are made.

Delay or Cancellation

If You opt to delay construction or abandon it altogether, the balance of any design fee or outstanding design hours spent will be due to me upon completion of the design stages.  All design works commissioned are fully chargeable, whether or not you are prevented from or decide not to install any design element.

Limitation Liability

  • Prior to the commencement of the Work the Client will provide Heart & Soil with information as to the location of property lines and all subsurface utility and service lines. Heart & Soil may rely on the accuracy and completeness of all such information and shall not be liable for damages or costs resulting from any errors or omissions in that regard.
  • All start and finish dates are provisional only and necessarily weather dependent and may be affected by other causes beyond my control. Dates and timings will be offered in good faith and are not of the essence and no guarantees are or will be given and I shall have no liability in the event of a delayed start or finish date.
  • If asked by the client to move or transplant trees, shrubs or other existing plants on site and if I am willing to do this, this is at the client’s risk and no responsibility will be accepted by Heart & Soil for the survival of these plants.
  • Changes in the Work must be requested by the client in writing. The price for a change in the Work must also be agreed to in writing.

TERMS AND CONDITIONS

I hope you find the following helpful. I’ve endeavoured to provide an explanation of how the design process works, as well as explaining my role when the garden changes from a drawing to a beautiful, living landscape.

For me to comply, not only for myself but for the benefit and responsibility I have to my client and with this in mind, I’ve set out in a formal way, the parameters, liabilities and responsibilities for the different services and providers that may be involved in the creation of a wide variety of gardens, including the necessary legalities at the end.  So, please read on, do ask if you have any queries and I hope I will have the pleasure of designing a garden for you.

Below are the terms and conditions upon which I provide garden design services. The exact services I will provide to you will depend on what you and I agree after the initial consultation but may include other creative advice.

Definitions

‘Heart & Soil’, ‘We’/’I’ mean Ietie Grant.

‘The Client’, You, mean the persons or person who request Heart & Soil to carry out work being liable to pay Heart & Soil fees jointly and severally.

‘Project’, ‘Works’, mean all hand and soft landscaping including preparation, construction and planting work. ‘

‘Quotation’, ’Contract’, ’Proposal’ mean the written documents sent to you which incorporate these Terms & Conditions.

Initial Consultation

Before I provide any Design Services there is an initial consultation/s. I will visit you at your garden and we can discuss your thoughts, ideas and the garden’s potential.  This gives you an opportunity to meet and get to know me. We have a library of generic styles for you to peruse which we will take you through at our first meeting.  There is a fee.

Design Fees and Payment Schedule

After the initial consultation/s if you wish me to provide design landscaping services, I will provide an outline brief for the garden together with a proposal quotation for my fees and a schedule of payments. The proposal/quotation will be based upon the condition of your garden at the time of my initial consultation and valid for 30 days.

The proposal/quotation is based on my best assessment of the time it will take me to perform the design services requested.

Mileage will be charged for as well as site visits.

I will need to have your written confirmation (including by email) that you accept the proposal/quotation and these terms and conditions to enable me to proceed with the design services.

Stages of the design process

Below is a general guide to the process.  Depending on the nature and size of the individual project, additional site visits, meetings, discussions and drawing stages may be required.

1. The garden surveys

An accurate, scale survey of your garden will be required to produce the design I create using a 3D software package.  Easy straight forward gardens can often be surveyed and measured by someone I can recommend.  Ideally, I would need a copy of your site plan obtained from the Council.

With larger or more complex projects, depending for example on factors such as the size and scale of the project or the complexity of the site, including existing proposed structures and ground conditions, it may be necessary for you to engage a specialist land surveyor to carry out the survey. It is usually beneficial if I meet the surveyor on site on the day of the survey, to discuss the site and any particular requirements you have.

2. The Hard Landscape Design

This includes structural elements such as terraces, paths, borders, fences, walls, pergolas.

  • A first stage draft sketch in pencil, will be produced for discussion. Any required additions or amendments will be noted.
  • Second stage draft pencil sketch will be produced for discussion, with any previous amendments having been actioned.
  • Third stage final pencil drawing presented for you to approve. I will seek your written approval at this stage before I proceed to finalise the drawing and provide you with a copy. Electronic copies are not charged for however paper copies are charged at a cost.
  • Any amendments requested by You after the final drawing is completed will be charged for.
  • All site visits will be charged for during the installation phase.


3. The Planting Plan

Good quality plants are supplied by me in accordance with the planting plan as per the agreed plant list (subject to availability) and in the quantities required for the design.  I will order and take delivery of the plants on site and set them out in their positions, ready for plant by and the team only after the hard landscaping has been carried out by my Contractor. Payment for the plants is required upon delivery to your garden and before they are planted.

4. The Installation Contractor’s Stage

Some clients may have a specific budget, in which case every effort is made to design a garden that reflects this figure. However, it is not always possible to accurately estimate the final cost of a design, plant costs and installation cost, if savings need to be made there are usually ways of doing this, for example with a change of materials, by removing an element of the design, or phasing part of the project. The Client shall provide Ietie/Heart & Soil with bathroom facilities during the installation process.

Garden Lighting

If lighting is required in the garden, I can produce an outline lighting plan for a qualified electrician to then design and cost a full electrical specification for you.  All electrical works must be carried out and signed off by a qualified electrician.  If you do not know a qualified electrician who you wish to appoint then, if requested, I can recommend a qualified electrician with whom I work.  The contract between You and your appointed electrician including the cost and payment terms will be entirely separate contract between the client and the electrician.

Ponds and water features

Depending on the size and complexity of a pond or water feature, this may need to be referred to a water specialist for installation.  I will appoint the recommended installer.

5. Completion and Plant Care

I hope that you will be delighted with the results of our work, however, please bear in mind that gardens are living things and what you will have is just a baby.  Gardens are greatly affected by external factors beyond our control including weather conditions, which can be both extreme and unexpected and need time and patience to establish and develop.  Regular attention is required to assist your baby in maturing.

Ater the hand over of the garden I cannot accept responsibility for plants dying or becoming damaged due to factors including but not limited to neglect, extreme weather including wind, rain, heat or drought, disease, pest attack, inappropriate watering, a change in soil conditions or fertilisation by you at your property after delivery to you and any replacement of failed plants is at my discretion.

If required a bespoke maintenance schedule can be tailored for you at an additional cost.

GENERAL

Payment

Payment will be by you to me in instalments during the performance of the Design Services, as set out in the Proposal/Quotation.  EFT Payments are due on receipt of invoice. Overdue payments: Heart & Soil reserves the right to charge interest on all unpaid amounts where payment is not received within 7 days following delivery of an invoice with interest accruing at the rate of 10% per annum compounded monthly until full payment is received.  Any costs and expenses incurred to recover payment will also be charged to the client.

Installation will commence as soon as payments are made.

Delay or Cancellation

If You opt to delay construction or abandon it altogether, the balance of any design fee or outstanding design hours spent will be due to me upon completion of the design stages.  All design works commissioned are fully chargeable, whether or not you are prevented from or decide not to install any design element.

Limitation Liability

  • Prior to the commencement of the Work the Client will provide Heart & Soil with information as to the location of property lines and all subsurface utility and service lines. Heart & Soil may rely on the accuracy and completeness of all such information and shall not be liable for damages or costs resulting from any errors or omissions in that regard.
  • All start and finish dates are provisional only and necessarily weather dependent and may be affected by other causes beyond my control. Dates and timings will be offered in good faith and are not of the essence and no guarantees are or will be given and I shall have no liability in the event of a delayed start or finish date.
  • If asked by the client to move or transplant trees, shrubs or other existing plants on site and if I am willing to do this, this is at the client’s risk and no responsibility will be accepted by Heart & Soil for the survival of these plants.
  • Changes in the Work must be requested by the client in writing. The price for a change in the Work must also be agreed to in writing.

TERMS AND CONDITIONS

I hope you find the following helpful. I’ve endeavoured to provide an explanation of how the design process works, as well as explaining my role when the garden changes from a drawing to a beautiful, living landscape.

For me to comply, not only for myself but for the benefit and responsibility I have to my client and with this in mind, I’ve set out in a formal way, the parameters, liabilities and responsibilities for the different services and providers that may be involved in the creation of a wide variety of gardens, including the necessary legalities at the end.  So, please read on, do ask if you have any queries and I hope I will have the pleasure of designing a garden for you.

Below are the terms and conditions upon which I provide garden design services. The exact services I will provide to you will depend on what you and I agree after the initial consultation but may include other creative advice.

Definitions

‘Heart & Soil’, ‘We’/’I’ mean Ietie Grant.

‘The Client’, You, mean the persons or person who request Heart & Soil to carry out work being liable to pay Heart & Soil fees jointly and severally.

‘Project’, ‘Works’, mean all hand and soft landscaping including preparation, construction and planting work. ‘

‘Quotation’, ’Contract’, ’Proposal’ mean the written documents sent to you which incorporate these Terms & Conditions.

Initial Consultation

Before I provide any Design Services there is an initial consultation/s. I will visit you at your garden and we can discuss your thoughts, ideas and the garden’s potential.  This gives you an opportunity to meet and get to know me. We have a library of generic styles for you to peruse which we will take you through at our first meeting.  There is a fee.

Design Fees and Payment Schedule

After the initial consultation/s if you wish me to provide design landscaping services, I will provide an outline brief for the garden together with a proposal quotation for my fees and a schedule of payments. The proposal/quotation will be based upon the condition of your garden at the time of my initial consultation and valid for 30 days.

The proposal/quotation is based on my best assessment of the time it will take me to perform the design services requested.

Mileage will be charged for as well as site visits.

I will need to have your written confirmation (including by email) that you accept the proposal/quotation and these terms and conditions to enable me to proceed with the design services.

Stages of the design process

Below is a general guide to the process.  Depending on the nature and size of the individual project, additional site visits, meetings, discussions and drawing stages may be required.

1. The garden surveys

An accurate, scale survey of your garden will be required to produce the design I create using a 3D software package.  Easy straight forward gardens can often be surveyed and measured by someone I can recommend.  Ideally, I would need a copy of your site plan obtained from the Council.

With larger or more complex projects, depending for example on factors such as the size and scale of the project or the complexity of the site, including existing proposed structures and ground conditions, it may be necessary for you to engage a specialist land surveyor to carry out the survey. It is usually beneficial if I meet the surveyor on site on the day of the survey, to discuss the site and any particular requirements you have.

2. The Hard Landscape Design

This includes structural elements such as terraces, paths, borders, fences, walls, pergolas.

  • A first stage draft sketch in pencil, will be produced for discussion. Any required additions or amendments will be noted.
  • Second stage draft pencil sketch will be produced for discussion, with any previous amendments having been actioned.
  • Third stage final pencil drawing presented for you to approve. I will seek your written approval at this stage before I proceed to finalise the drawing and provide you with a copy. Electronic copies are not charged for however paper copies are charged at a cost.
  • Any amendments requested by You after the final drawing is completed will be charged for.
  • All site visits will be charged for during the installation phase.


3. The Planting Plan

Good quality plants are supplied by me in accordance with the planting plan as per the agreed plant list (subject to availability) and in the quantities required for the design.  I will order and take delivery of the plants on site and set them out in their positions, ready for plant by and the team only after the hard landscaping has been carried out by my Contractor. Payment for the plants is required upon delivery to your garden and before they are planted.

4. The Installation Contractor’s Stage

Some clients may have a specific budget, in which case every effort is made to design a garden that reflects this figure. However, it is not always possible to accurately estimate the final cost of a design, plant costs and installation cost, if savings need to be made there are usually ways of doing this, for example with a change of materials, by removing an element of the design, or phasing part of the project. The Client shall provide Ietie/Heart & Soil with bathroom facilities during the installation process.

Garden Lighting

If lighting is required in the garden, I can produce an outline lighting plan for a qualified electrician to then design and cost a full electrical specification for you.  All electrical works must be carried out and signed off by a qualified electrician.  If you do not know a qualified electrician who you wish to appoint then, if requested, I can recommend a qualified electrician with whom I work.  The contract between You and your appointed electrician including the cost and payment terms will be entirely separate contract between the client and the electrician.

Ponds and water features

Depending on the size and complexity of a pond or water feature, this may need to be referred to a water specialist for installation.  I will appoint the recommended installer.

5. Completion and Plant Care

I hope that you will be delighted with the results of our work, however, please bear in mind that gardens are living things and what you will have is just a baby.  Gardens are greatly affected by external factors beyond our control including weather conditions, which can be both extreme and unexpected and need time and patience to establish and develop.  Regular attention is required to assist your baby in maturing.

Ater the hand over of the garden I cannot accept responsibility for plants dying or becoming damaged due to factors including but not limited to neglect, extreme weather including wind, rain, heat or drought, disease, pest attack, inappropriate watering, a change in soil conditions or fertilisation by you at your property after delivery to you and any replacement of failed plants is at my discretion.

If required a bespoke maintenance schedule can be tailored for you at an additional cost.

GENERAL

Payment

Payment will be by you to me in instalments during the performance of the Design Services, as set out in the Proposal/Quotation.  EFT Payments are due on receipt of invoice. Overdue payments: Heart & Soil reserves the right to charge interest on all unpaid amounts where payment is not received within 7 days following delivery of an invoice with interest accruing at the rate of 10% per annum compounded monthly until full payment is received.  Any costs and expenses incurred to recover payment will also be charged to the client.

Installation will commence as soon as payments are made.

Delay or Cancellation

If You opt to delay construction or abandon it altogether, the balance of any design fee or outstanding design hours spent will be due to me upon completion of the design stages.  All design works commissioned are fully chargeable, whether or not you are prevented from or decide not to install any design element.

Limitation Liability

  • Prior to the commencement of the Work the Client will provide Heart & Soil with information as to the location of property lines and all subsurface utility and service lines. Heart & Soil may rely on the accuracy and completeness of all such information and shall not be liable for damages or costs resulting from any errors or omissions in that regard.
  • All start and finish dates are provisional only and necessarily weather dependent and may be affected by other causes beyond my control. Dates and timings will be offered in good faith and are not of the essence and no guarantees are or will be given and I shall have no liability in the event of a delayed start or finish date.
  • If asked by the client to move or transplant trees, shrubs or other existing plants on site and if I am willing to do this, this is at the client’s risk and no responsibility will be accepted by Heart & Soil for the survival of these plants.
  • Changes in the Work must be requested by the client in writing. The price for a change in the Work must also be agreed to in writing.